We ordered 3 appliances to be delivered in 2 deliveries. The first 2 were scheduled from 0700 – 1300 on a Sunday (early but OK). However, we were called at 0600 and advised they would be with us early. The delivery was completed and they left well before 0700 – not so good on a Sunday !. We had paid for the fridge to be “installed”, however this was not done and the fridge was left wobbly. The oven was also delivered, but they refused to take the old oven away for disposal, despite this having been booked a week prior. They said there was no room on the van. So, how do you unload 2 larger items but cannot re-load 2 smaller ones ? When challenged they set up a fake photo for their boss by filling the empty space on the van with the now empty carboard packaging for the tall fridge, how they thought they would get away with that is beyond belief. They then dumped the old oven on the drive and left. I was informed that I could arrange collection for a weeks time. After a lot of complaining to AO.com they eventually agreed to collect the next morning. Did this happen, of course not. After further complaints however it was collected late on the Monday. They then assured me I was being closely monitored for my 3rd delivery, of a dishwasher, on the Wednesday. We got the text confirming the Wed am delivery, however as on the previous texts the link provided to track the delivery did not work. The phone number given for the driver was a non existent number. Nevertheless, we disconnected the working dishwasher and moved to the hall. After no delivery occurred we complained again only to be told the driver had gone sick in the morning. Why were we not informed ? After 1700 AO.com did phone to let us know, along with 10 other customers, that the delivery (ies) would not be made. So 10 other people had been left waiting all day, when AO.com knew first thing in the morning no deliveries would take place. I was offered a possible delivery slot a week later ! At this point cancelled the order and will never use AO.com again.