Unfortunately I had to put one star to write my review, otherwise it would have been zero, or even a minus, I ordered a new cooker, with free installation, I paid an extra £20 for them to take the old one way, so on the Saturday I waited for my new one to arrive, which it did , only to be told that they would have to leave it downstairs ( I live on the 3rd floor) , I said that they were meant to install it, they had no record, I told them there was no way I could get it up to my flat ( I'm 60 years old) I was told it would be rescheduled, I was called by customer services , they rescheduled for the next day, I said I had plans & please could they deliver early, I was assured that delivery would be by 8am at the latest, at 10 am they had no arrived, I called them to be told that my delivery was scheduled for between 12.20 & 16.20 ( I was not happy ) , at 16.50 still nothing, I called again , only to be told that the delivery was not going to happen, absolutely disgusting, I was so angry, I had my whole weekend wasted by these people, I cancelled the order & demanded a full refund, this was only today, so watch this space, I WILL NEVER, EVER USE THIS COMPANY AGAIN , what's more i will be telling everyone i know not to use them