Ordered a TV and was smashed when opened, when we received the replacement TV it does not have features on it that was discussed it would have. They are refusing to offer a refund due to being plugged in, so not sure how you can check a TV is working and has features stated if you can't plug it in. Needless to say now have a TV that I do not believe it is even a EU TV as when we discussed how to use the features discussed the instructions do not match and the TV doesn't even have a Google play store but instead a TV plus app store which doesn't have any apps I've ever heard of. Won't order from here again appalling service from legal thieves.