I ordered a washing machine over a month ago and have had a truly awful experience from start to finish. The initial installation date was delayed due to the machine needing hard wiring - so it was pushed back a week until a premium engineer was available. The engineer who came was over 3 hours late, wasn’t a premium engineer but installed the machine anyway, thus invalidating the warranty. The machine then leaked in the first wash. I followed up with AO who promised me a new machine. Fast forward to over a month later, and they have sent the wrong engineer FIVE times. They have promised countless call backs which often never happen, were only willing to give me a £30 refund for damages to the flat below and they still have not got me a new machine. They promised to send out an engineer from checkatrade today - but it’s now 6pm and I haven’t heard from them. My previous experiences of AO have been very good - but after this incident, I will never use them again.