AO delivered on time. The driver (not an installer) installed the washing machine and in the process damaged the machine waste pipe by tugging on the pipe to release it from the rear of the machine. He had no tools and (according to the engineer my insurance sent out) must have known he had crushed and split the pipe before he left. On first use it leaked all over the floor. We now need to wait a week for the part and replace the carpet! This is directly as a result of the incompetence of the so called "installer" who in reality was the van driver. AO have refunded the cost of the "installation", paid for my wife to use a local laundry service and will also have to replace the carpet. Whilst I appreciate the response of AO's customer service team, I am completely dissatisfied with their so called installation service.