First attempt to fit washing machine was disaster guy couldn’t even disconnect ended up breaking the connection. 2nd attempt guy came no probs so maybe require trained guys. 3rd issue machine breaks and ao state I will receive a new machine as 1year old model discontinued and I would need to empty the broken/faulty current machine. Hello under warranty get an engineer to correct the water so must be a case of no engineers to fix machines . Had to ask the staff for link to view my choice and to be told what’s more important a machine or your daughter the passive aggressive behaviour was disgusting also stating I don’t have a choice. Therefore I have had to purchase a new machine as it’s core to know you have correct cover guarantee and reliable reputable company. Absolutely shocked family fund Allie this but they highlight it’s a contract between ao and customer. Now requiring legal action and the time and distress this has endured. Stay back and would advise to read previous workers feedback .