I ordered this Sony KD43X89JU TV this morning, a couple of hours later I received a call from A.O. confirming delivery and to inform me that due to the size of the TV and the amount of electronics inside, that a sound bar would be needed as the TV speakers were too small. "So i'll just add that to the account shall I" were the words of the arrogant A.O. staff. When I said I didn't want it he was amazed, asking why on earth I didn't want to enhance the sound from my new TV for a mere £89. After we eventually got passed that I endured approximately 5 minutes of him talking about insurance and when he finished I only just caught him saying that he'd set it up and I wouldn't have to pay the first month. When questioned, he was basically just putting me on their insurance. To be honest, I was used to 1990's hard sells, but this was just dishonest. I have since cancelled my order and recommend you don't touch A.O. with a barge pole.