The two men who delivered my three appliances were good at moving them out of their van and into my kitchen, however they did NOT want to install my appliances. They were not friendly and didn't advise me at all, they were more concerned about getting their next delivery slot. C- AO had promised me over the phone and email whilst trying to convince me to take out insurance that i will be getting my appliances installed and fitted on the day of arrival. This was NOT the case. Tomas and Casia were BRILLIANT however, when rob my advisor at AO managed to get them to come along a couple hours later and install my appliances. They were punctual, friendly and had great customer service! i would highly recommend these two! These are type of people you need in a company who can reassure you that AO made a mistake and rectified it.