My experience is bad. We have been waiting for a service a few days. On the day of installation of the stove the driver did not hesitate to check the other door to enter the house (yes, there are several of them, I understand that this can be difficult) and just left. The company canceled the order even though we were waiting for them. After calling customer service, they shipped our order 2 days later. No one guaranteed that the situation would not happen again. We have a small child and now we have been without a stove for almost a week. But AO doesn't care. Be careful if you need such a service.