I've ordered three large items from AO this year and would expect as a result good customer service. I had a problem with the door on my Hisense integrated fridge after paying £100 to have it fitted and only found out when it came to having my new kitchen unit doors fitted, I was passed from one section to another,spending over two hours in queues on the phone. One advisor mentioned replacing the door, at my expense before refunding, another -the fridge if I sent photos and finally I was told an engineer would come out today,on the bank holiday. I confirmed this date and i cancelled my plans and stayed in all day. No one came and no one rang from the customer services between 3 and 3.30 as planned. I've had to fork out another£500 on a replacement, fitting and recycle plus delivery wih another company before kitchen fitter returns to finish my kitchen next week. DISGUSTED