Miss selling or a coincidence that multiple sales advisors all provided incorrect information? be warned. I purchased a fridge-freezer recently from AO.com the device is fine no issues at all with the device, the delivery driver or the poor customer service associate trying to resolve an issue that should not have happened, but I cannot say the same for the multiple sales advisors I spoke to to check and recheck installation. I spoke to 3 advisors directly (one of whom referred to a manager whilst I was on the call) to gain absolute assurance on when, how, and, how much it would be to install the appliance I purchased and all 3 gave the same incorrect information promising something they simply could not deliver. This led to significant inconvenience for me resulting in my email to their CEO John Roberts whom I believed would be very interested to hear about my customer experience. Things go wrong, I appreciate that but it is how you put them right which is where you win or lose customers. I am very disappointed with the response from the senior representative acting on behalf of John Roberts and albeit the situation has been rectified, the response in my mind only demonstrates an unwillingness to walk in the shoes of the customer. Be wary when discussing installation and be wary of false information just to get a sale. I'd rather pay more elsewhere and be afforded the truth to enable my decision-making. I will not be purchasing from AO again.