Extremely dissappointed by AO.com. First they accept responsibility of the damage caused by the fitter and offer £100 for causing damage. When I reject their offer because it didn't cover the costs of repair, they pushed the blame onto me by saying my cupboard (unlinked) was already damaged, and refused to pay for the damage caused by the fitter because now wear and tear played a part and they claim that the grease around the border is burnt wood. AO.com has cost me in the region of £740+ in costs for calling out a qualified electrician and a carpenter to replace the damaged worktop and safely fit the new hob. Cost of the Hob? £154 Cost for fitting and takeaway: £120 (Refunded) Total cost to fix the damage and call in the experts £586's and not to mention loss of time having to phone around to find the right people for the job. Better to do some research and find the right people to fit your appliances and get things done properly. Total cost to replace an electric hob: £740. Call an expert from the start and stop getting ripped off by AO.com who is taking work away from real tradespeople and replacing them with non-experts. Extremely dissappointed by AO.com.