I have ordered a AEG washer dryer from AO.com, including full installation and set up of the machine. The machine has been set up unlevelled and experienced problems in operation. There have been four different drivers sent from AO.com to level the machine but none of them came with spirit level so they were unable to check and level the machine. This has wasted four full days of me waiting for the drivers to visit me (including weekdays, which I took days off work). At the end, I have been contacted by AO.com with the offer of my machine to be replaced with new one, and to be compensated for the wasted time. I have sent an email to agree on that offer. However, extremely disappointing, the AO replied back to me that they do not have in stock the AEG machine I have purchased from them, so they cannot provide me a replacement. That really hit me and disappointed me as per the controversial information different AO agents sent me. I have bought the machine at a big discount time. So even I get full refund from AO, I have to pay additional money (more than £200) to buy the same machine from alternative retailer to cover the price gap. Hence, now it is not possible for me to buy the same machine from another retailer at the same price and I have to suffer monetary loss. I really regret for purchasing my washer dryer from AO and I would strongly recommend noone to use their service!