I had an issue with a washing machine ordered from Boots (via ao.com) the machine purchased was too wide (not as dimensions on website including door and dials) and also dials caused issue (outside width) when opening a draw. AO customer service were brilliant in sorting out a replacement, Vicky was very helpful with sorting replacement suggestions, arranging the collection and delivery of the product(s) The difference in payment was dropped into my account within 3 days of exchange The delivery guys were very helpful and great at testing before leaving. Thank you will definitely purchase from ao again.