Truly dreadful. Simply does not care. Staffed by robots. We have been trying to resolve an issue since February. Rather than trying to help AO treats it as a complaint (which gives them 8 weeks to respond). Spoiler alert: they are not at fault. None of which helps fix our problem. In the meantime AO and NewDay demand payment for a finance agreement they cannot and refuse to evidence. It is shocking, shoddy, careless and immoral stuff. And the products are terrible and unreliable. Buy from anyone else, a hobbit in the woods or a man selling door to door, anyone would be more decent and more moral than AO.