I have purchased a Beko washing maschine on the 24th of Nov and it was due for delivery today (2nd of Dec). On the 26th of Nov I have received an email from AO informing me that my delivery date was updated and it will be delivered on the 12th of Dec (they did not ask me if I am happy to wait until then or anything). I have contacted AO in the same day, informing them that I cannot wait until the 12th of Dec because I am due to give birth in 2 weeks and I need the washing mashine on the 2nd. The operator reassured me that the washing machine will be delivered on the 2nd. I have checked my account every day and on my account was saying that my order will be delivered on the 2nd. Because of this my husband took unpaid day off to be at home so he can carry it. Waited from 7 AM(because delivery time was 7 AM to 7PM) until 6.30 PM and contacted AO to ask why I have not received my order, to be told that I was informed on the 26th about the change. When told.the operator that I was reassured by one of their colleagues I will have it delivered on the 2nd, I was asked what was the name of the operator that I spoke to, how the h** am I suppose to remember, you should know, that's why you record every call, right? I was told that they are very sorry and I will get a full refund. S**t company, def I won't order anything from this