Utterly appalling customer service. Ordered fridge freezer at start of December, for delivery on 21 Dec. Received an email at 6pm the night before it was due to be delivered at 7am, saying that they could not deliver. Telephoned customer services, and essentially got "computer says no" to any option. Best they could do was to deliver on 29 Dec, and they would waive the delivery fee and installation (i.e. £30) for the "inconvenience" of being completely without a fridge / freezer for Christmas. Avoid this company if you want your product delivered at the time they say it will be.