I ordered a freestanding cooker/oven for a relative as their oven door was broken just before christmas and she has 4 children. I paid almost £500 for the cooker and for installation with a gas safe registered plumber through AO, and to recycle the old cooker. However, when the cooker was delivered and installed, just as the engineer was leaving we noticed the flame inside the cooker was very large as though it was catching fire inside. Upon inspection we could see that the cover that is supposed to cover the flame section was missing... and the wiring was fully exposed! This was immediately pointed out to the engineer who HAD NOT NOTICED... and was about to leave! Once he realised the situation, he turned off the cooker and said that he would need to return it for a new one, but he would not reconnect my cousins old cooker because of the broken oven door. So now my cousin has no cooker at all... with 4 young children at home. When we contacted AO all they said is they could deliver and install a new one in almost 2 weeks time on 8th January! So now my cousin is without any cooking facilities. This is the very first time I have ordered from AO.. But i assure you it will be my last! The seriousness of such a dangerous appliance being delivered into a family home is totally shocking! If we had not noticed the exposed wiring it is very likely a fire or worse could have happened once the flames heated the exposed wiring. We also took photos of the exposed wiring for evidence. Totally shocking experience! In future I will stick to using Argos or Currys.