In good faith I ordered 3 white goods for my business from AO.com. When it come to delivering goods, this went with out issue however they did not have room on their van for one of the items they were due to take away. They advised they would be back the next day and never showed up. They had placed a chest freezer into the garden preventing me from using this space as a commercial business for health & safety reasons. I had to call and 'argue' with them to collect it even though I had paid for collection. They arrived the next morning at 8am and the driver complained that he did not wish to park at the side of the premises to collect the item and was really rude towards me. I then had to drag the chest freezer outside of my premises. When they met me they advised they had no room on their van and then started screaming at me. I had to lock myself in my garden as the driver was screaming at me from inside his van and was extremely aggressive then he jumped out of his van to approach me shouting after informing him I have CCTV and he is being recorded...he got out screaming and swearing and calling me names. They left the chest freezer in the street and drove off. This caused alot of upset and distress. I have sent CCTV to AO to show what an appalling service they provide. Now I am left with a chest freezer to drag in from the street and place back into my garden preventing me from being able to use this space for my customers over the next weekend and resulting in a huge loss of business. I am disgusted and AO should be avoided at all costs. You pay for a service and its all dependant on if they have space on their van so they take your money without confirming they can even take old goods away. When I asked for a refund they attempted to offer me a 'partial refund' as they had plugged in one of the freezers and wanted to charge me £8.33 for this luxury! AVOID this company as they are only interested in taking your money and not delivering the service.