https://www.youtube.com/results?search_query=tbRzFJhEjVg AO & Beko - what a fail and how to make a bad situation worse What a fail and terrible customer experience - paid for three items - washing machine, dryer and dishwasher - delivery and installation. Then received multiple sales calls disguised as delivery checks trying to sell me break down Insurance - once is enough surley, the premiums suggest it could be the next PPI scandal. Then the delivery van arrived and had to block my neighbours access as it could not be left on the road as the keys to lock it would not work. Anyway the installation guys noticed a fault with the washing machine, they actually showed me, then left saying they think it was now ok, at this point taking my old but still working washing machine with them. So I tried it, ran one cycle and it failed to work, after this I tried again, it just makes a noise and says ERR on the display, more worryingly when switched on it won't actually switch off - that's right - when I turn it to the off position the machine light and pump noise continue. AO initially said they would replace straight away as it is the day of delivery and not acceptable, then later in the day they changed the story saying the customer service rep should not have told me that and I have now used the washing machine, so they need to send an engineer from Beko to confirm its a fault. I have told them I do not want this and just want to return the item but today they have gone ahead and booked an engineer to arrive in 4 days despite me telling them I do not want this and do not want this faulty product in my house. and despite this video I sent to them ,.... just search youtube for this reference tbRzFJhEjVg Does it really need an engineer to establish their is a fundamental issue and safety problem with this product. The Beko engineer is booked without my consent to arrive in 6 days since the delivery date, so who knows how long I will be without a washing machine for. Again - the machine obviously has a big issue, do AO really need an engineer to verify this? Funnily AO also got me to turn it off for two hours and check the filter wasn't blocked - on a brand new machine - really?!? The only other option AO have given me is to return the product as a used item, as though I had changed my mind, for this I would need to pay for collection and they would also retain a percentage of the costs on the basis I have used the item and changed mu mind - what an amazing thing to tell me. BE CAREFUL PEOPLE - AO are not what they appear, absolutely terrible experience.