I had 3 broken "stoves" cookers delivered over a period of 2 weeks Customer service! At a cost of £180.00 in electrician fees to connect said cookers £34.00 in phone calls and take -aways When i asked for refund it was denied repeatedly by John They sent two Stoves engineers to fix the cookers even tho i had stated i would not accept a fixed cooker The problem we customers have is there is no complaints department as management and staff are close working colleagues working of a script which i pointed out to a manager when he used it twice in our conversation. Ao were not customer friendly and took no responsibilty for the companies failings Personally i would not recommend nor use this company again those sugar sweet words are nothing without action