I paid £20 2 days ago for a collection, the driver rang me 10 mims before and said " he had no room im his van to take it, i then had to call up again and was given the next day(today) guess what? The driver said the same thing " oh i have no room in my van" call so'called customer service which were NO HELP just a bunch of muppets on the end of the phone claiming how sorry they were, i ordered for a refund back on my card. This is the WORST company never! Rude unprofessional incompetent staff and drivers. I had to pay extra for another removal company. They should be sacked the lit of them.