NEVER, NEVER, NEVER again. You need to be an absolute sheep, an unthinking person of such low self esteem that you think you are worthless to buy from this company. I ordered a Neff cooker hood from this faceless company and paid £20 for delivery. At 6:05 in the morning - or, for most of us, middle of the bloody night - they texted me to say delivery would be between 7 and 9 am. That text should have been sent the night before!!! SO, where does that leave me? Apparently I can pay £25 for redelivery with no guarantee that the same won't happen again OR I can cancel my order and be charged £20 for failed delivery on top of the £20 I've already paid. AND GET THIS - you have to pay the extra £20 BEFORE you get a refund. Think on this really carefully - why buy from a company that sees you ONLY as cash. Just go local!! I called up my local supplier and got exactly the same product at £5 cheaper, no delivery charge, and my local supplier will deliver at a TIME CONVENIENT TO ME. Why? Because he values his customers and knows I'll be back. But AO? Never, never, never again. I'll pay the £25 (because I can afford to , I'm a customer with loads of lovely money to spend NOT with you) and you can shove it where the sun don't shine.