Absolutely disgusting customer service. Having spent over £3.5k with AO recently, we are nothing short of disgusted by how they have treated us. Not only did they change the pricing on a product after our order was placed and didn’t honour the original price, forcing us to spend more money to get a product that we needed, but they also made us increase our spend further when another product was unfortunately out of stock. Annoyances, but we accepted these situations on face value and moved on. Their staff then changed our delivery date by 2 days without telling us, losing us half a day of waiting in for a delivery that never came. Then they delivered a broken range cooker to us, and upon it not being usable, told us that they couldn’t deliver another cooker for a whole week, and couldn’t legally reinstall the old cooker. We have 2 children under 6 years old, and WE HAD NO WAY OF COOKING FOR THEM FOR A WHOLE WEEK. Then - lol - the replacement cooker that arrived a week later has 4 faults and counting. They won’t replace it. They just keep sending engineers out. It’s going to fall to pieces before the warranty runs out at this rate. And here’s the kicker - they’re compensating us £50. What a joke. For what has been 8 issues, including no means of cooking for a whole week, £50 is an absolute insult. I said that I’d like a full refund and for them to collect the entire order. They told me we wouldn’t get a full refund because the products have been used. What an absolute joke of a company. We will never buy through them again.