Ordered a washing machine from ao.com given a four hour delivery slot and kept checking it through the day. Popped out for ten minutes leaving my son in the house. Arrived back on time to find they had already been to deliver it and left. I had paid for disconnection and installation they had pulled my machine out and pulled kitchen unit out with it only to say they couldn't disconnect it and dumped the new machine in the middle of my living room. Finally got through to customer service who were totally unhelpful and told they couldn't give me a date to pick up machine as I didn't want it. Won't be using them again and won't be recommending them to anyone either. Totally unprofessional.