It's partly my own fault. I've had a few bad experiences now but kept using them for some reason. Final straw now though. The first fridge freezer and washing machine I bought from them broke down in less than 3 years both within a week. I put that down to the cheaper manufacturers we used. The replacement fridge freezer arrived and my wife had accidentally bought an integrated instead of freestanding. Even after my mother explained the problem, the delivery driver shrugged and did nothing to help, and as a result, we are now stuck with a fridge freezer with no handles to open the doors, that looks terrible. The replacement washing machine arrived and I had paid for disconnection of the old one and removal of it and connection of the new one. Now I've had a call from my wife saying they couldn't disconnect the old one or remove it, or connect the new one. They gave some useless excuse about some little plastic piece missing from one of the connectors and not wanting to damage the plumbing of the house. I know all the pieces needed are there as I plumbed in the original when they again failed to do it. It took 5 minutes. It could be done with a couple basic tools. I just think their delivery drivers are bone lazy with no skills and horrible customer service mentality. They would clearly do anything to avoid any extra work. Pretty website but sub-standard goods and consistently shoddy customer service. Never again.