Tried to order a cooker from them yesterday. Nightmare. When you register you are told that you will receive a discount code for £20. I am still waiting for the code as apparently that gets emailed out to you. That was last night. So this morning I decided to phone them and find out where my discount code was. £20 isnt gonna break the bank, but if its a £20 saving that I want it. So discussed with a nice enough guy about the situation and he couldnt explain to me why I have received my code, so he will put my order through the system and give me the discount himself, OK, problem sorted. When it came to the delivery, they told me to deliver and install it will be the 1st of July. Today is the 8th of june so your talking nearly 4 weeks time. The guy then said, we can deliver tomorrow but we cant install, so why dont you get your own electrician to do that for you. That is poor customer service. He then goes onto explain that they are very busy at the moment. Its pretty simple, if your busy, get more staff. I have bought the same item from Currys, its costing me just over £10 more and its being delivered and installed next tuesday. I thought I was onto something good with this company and I had plans of buying a new washing machine next month. But they can forget it. ao.com what a load of rubbish.