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Alan Coleman
Purchased a Hotpoint Tumble Dryer on 6 October 2015 and delivered on 10 October 2015. Press announcement in November 2015 just a matter of weeks after delivery that the dryer may be unsafe and some have burst into flames. I missed this press announcement. So we have continued using the dryer until Saturday 18 May 2016 when I see a press announcement. AO.com and Hotpoint have failed to contact us to let us know that these appliances may be dangerous and therefore put our lives at risk. Surely, these two companies have an obligation to contact us. AO.com refusing to get involved and passing the buck to Hotpoint, albeit that my contract is with AO.com. They have my address as they delivered to us. They have suggested that we can continue using the dryer as long as we stay in the house while in use? Will that stop the dryer bursting into flames? Don't think so. This is against the advice of a Chief Fire Officer, Which and Electrical Safety First. AO.com has our money, probably delivered the dryer knowing that it had a fault (as it was only a matter of weeks after delivery that it hit the press) and is simply not interested - great customer service???? Hotpoint have announced that dates to have the dryer repaired are now in 2017 (next year) so we are left with a Dryer that we can't use until it is fixed.
8 years ago
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