Been with ao.com years spent thousands tried to order ninja last night 3 times online ,it kept blocking me so rang today reordered said card not gone through,rang bank they said it’s ao end got back on ,they said I couldn’t order with them ,thought they were having joke ,after being passed around was told ,I couldn’t place order ,I said don’t know what u mean ,I said why ,she said not allowed to say ,I am 73 years I was almost crying,I said I don’t understand I’ve shopped with you for years, but I think last week I sent ninja back to them and refused to pay £25 returns as I didn’t now you had too no one told me that, girl said today look on line it tells you ,and I said I always phoned in my orders ,she said oh yes u do ,sorry we can’t put ur order through, I was so upset never been refused to place order with anyone,I asked to put in complaint she said I am complaints dept , so went to argos hour ago delivering today ,bye bye AO your loss not mine ,thought they were best seller going looking today ,glad I won’t be buying from them did me favour today