Ordered & paid for a fridge freezer, arranged delivery 8 days later. Given a delivery number & received texts & e-mails as confirmation that the goods are on their way. Had a 12 hour window for delivery. 15 minutes before the end of the 12 hour window I phoned customer services. Apparently the fridge freezer is out of stock! No communication from ao.com to tell me the goods are not being delivered. My order was never going to be delivered. Options: choose another fridge freezer but not the one I wanted. Fridge freezer still 'in stock' on their website. Opted to cancel order, asked for compensation - a £20 voucher to use on my NEXT order. LOL!!! BUYER BEWARE!!!