I agree with all previous comments regarding problems with appliances ordered on ao.com. We've purchased a Zanussi cooker last year that was producing too much smoke and wanted to return it within the first month but ao.com didn't want to take it back or refund us trying to avoid taking any responsibility and referring us constantly to the manufacturer who seemed useless as they couldn't find any problem with it. Ao.com doesn't have active e-mail or online form for complaints, the one they have on their website is merely façade - it doesn't actually work and most people have to ring their call line and hang on for quite a while to be able to speak to them while they are being charged for calling. This is likely to be well planed as most people cannot get formal proof of the phone calls (as they are not in written) unless you record them .We've gone through lots of trouble for 6 months trying to return that cooker and we could clearly see that this company is not customer orientated but it is corporation style retailer focused on making profit and not dealing with consumer's problems adequately even when they present a life hazard. It is easy to leave a 5 star review for a fast delivery and first impressions but if anything goes wrong with your purchase, ao.com might not be there to fix the problem or compensate you for a faulty appliance. We wouldn't recommend this company, customers with less than a great experience are somehow restricted of leaving independent review online as ao.com's reviews are strictly controlled and possibly manipulated. We would also recommend customers to avoid Zanussi appliances for their extremely poor customer service!