I had a delivery of a washing machine. The 2 delivery men were just about civil. They dumped it in my front room and left - not a good start. After unpacking and connecting it up I thought I would register the Candy washing machine for its free parts for 10 years - thats when it really went down hill. I had a really aggressive salesman from Domestic & General trying to flog me a 2 year extended warranty. In the end I got it through his brain I did not want the extended warranty all I wanted to do was register the machine. I have tried to contact AO.com but they do not want to speak to me. They just send me emails. I have spoken to Trading Standards over this matter.