Was tempted by their TV adverts saying possible next day delivery. Went on website to buy a dual fuel cooker. First possible date for delivery and installation was 11 days away. Wasn't happy but price was good so went ahead and ordered. Item delivered but when installed didn't work. The installers tried at first to blame my electrical connection until they tested the wire to find it was live and it was the cooker that was faulty. AO could only offer a replacement after another 10 day wait! Not prepared to wait three weeks from ordering to getting a cooker that worked so cancelled order. Had to phone again to chase refund but from the second phone call was processed quickly.