The selling point for this company is their delivery convenience. What you need to be aware of though is if something goes wrong, is it reasonable to expect a washing machine to only last 12 months, apparently so according to AO, and the quote I received from one of their customer relations staff was so predictable, "things don't last as long as they used to do" They requested I got an engineers report, which I did that identified a common fault, they then stated they contacted BEKO and didn't receive a response so nothing they could do. My contract was with AO not BEKO, the consumer credit act, law, states so. But apparently AO are above the law.. This is an ongoing issue, they have offered at every opportunity to sell me a maintenance package, that does not deal with the issue. I have always spoken highly of AO not anymore, please avoid until they step up and take responsibility, as required by law.