We had a fridge freezer delivered a week ago. It was wrongly installed and we had to wait for another installation team to come out. The fridge was still making a very loud noise so we asked for a replacement but were told that an engineer needed to confirm that it was faulty. We waited in for a third day for the engineer to indeed confirm that the fridge was faulty and we arranged for a replacement fridge freezer to be delivered a week after the original one had been delivered. Today the new fridge freezer was planned to be delivered to the same address with the same access as before but this team tell me they don't carry fridges down stairs. We were very clear in our instructions that there are steps and the width of doorways etc. We are currently waiting for a new delivery date over a week later than the original. We still have no fridge freezer, four days off work and at least another until we finally receive our fridge. When we call AO we are either sent to the delivery company or the manufacturer rather than AO dealing with the problem. We have a kitchen table covered in rotting food and AO are taking no responsibility to solve this problem. Never again!