i recently purchased a shark hoover now being a 5 star member it was to deliver and recycle it was meant to be delivered on 3rd of may i then discovered to my horror that ao subcontract smaller item to DPD to be delivered so on the 3rd i checked dpd track for it to show driver couldn't deliver i got in touch wit ao and it was to be redelivered on the 7th may between 2:15 and 3:22 ao turns up at 215pm and collected my old item at my address an address AO have used over a number of years time passes and so did my delivery slot checked DPD web track and was informed delivery refused i've been in all day AO picked up old item contacted AO for the second time the address was wrong yet again AO delivered cookers washing machines fridges and fire place and new tvs to the address yet the address was wrong [ make your own mind up about that people ]so i've had 2 working days in waiting for a delivery that never arrived and tomorrow will be the 3rd day now after paying for the 5 star service its not 5 star mt contract is with AO not DPD ! DPD the worst of the home delivery groups so as far as i'm concerned AO has some explaining to do phoning ao costs money as im calling from scotland