We had a hob delivered and installed but the installation was very poorly done - I could get my fingers underneath the hob top and the counter and glue from the existing hob had not been removed so the new hob did not sit flush on the counter. Our counter top was damaged too. The end result was AO not taking any responsibility for ensuring that it got installed properly. We had to fix their bad workmanship ourselves or pay a different company to do so. We got the installation fee refunded but that is all. Numerous emails and phone calls with AO regarding when an engineer was going to come out to fix it but they never did and the booking never seemed to make it into their system. The company is irresponsible, badly run and not working according to the requirements of the Consumer Rights Act at all.