ao what can i say total let down there delivery partners don't know how to use a sat nav ordered a air fryer to be delivered again by DPD first day it couldn't be delivered sent a photo of a door that was not mine returned the item to their depo i contacted ao straight away and was told it would come following day so had to cancel my plans to await delivery again it was delivered to a different address then to a key store i called ao again they couldn't understand but would look into it so they called me following day at 8-9 am and said they would pay a taxi for me to go and collect i said no as i am ill with lung and heart disease so i canceled the order said i want my money returned they said once the item is returned to them they would do that and that it could take upto a week or longer for the item to reach them then id have to wait 3-5 working days for monies to be returned they must hold a lot of money this way as it will be a revolving system ie returns and all the time only ones making on this is ao ie interest in their account for something that i never recieved never even seen the box or the driver why should i have to wait this length of tom to get funds back i've used ao for years even when my partner was alive but never again that i sware on they now ow me for calls from scotland to bolton which were not quick calls being put on hold for periods of time so when the bill comes in i shall be sending it to them the said i would get a £30 voucher to use if i spend over £60 that's a joke i will be speaking to my solicitor tomorrow about another matter but i will mention all this to him see what hes got to say