This is the worst company ever. I recently purchased a fridge freezer for £320 and I paid an extra £20 for my old old to be recycled. I mentioned on the website that I have stairs in the building. The delivery drivers came and refused to take the new fridge freezer upstairs and refused to take the old one with them even though I paid for that service. They said we don't think it's safe to take the fridge freezer upstairs even though curry's, argos and other major companies take all my orders up and down without any problems. So I phoned customer service team and was disconnected twice. 3rd time I called the customer service guy was saying his going to do me a favour by refunding my money for the recycling service.... HOW IS THAT DOING ME A FAVOUR BY REFUNDING MY OWN MONEY BACK... The then locked off after saying I'll receive my money back in a few days. I had call my friends over to help me carry the fridge freezer upstairs and had to pay another company to come and collect the old fridge freezer. This company is the worst company I have ever used.