I would never use or recommend AO to anyone. My experience with this company has been unbelievably frustrating and disappointing. I ordered a washer dryer three weeks before the scheduled delivery and notified AO in advance that a hole would need to be drilled for installation. I was informed that this could be done, but the team would assess the situation when they arrived on Sunday. When the team arrived, they had no knowledge of this request and explained that only an advanced team is equipped to drill holes, which they cannot do as they don't carry the necessary tools. Despite this setback, the team was friendly and helpful; they called the office on my behalf to arrange another fitting. Shortly after, I spoke with someone who assured me that a team would come on Monday, and I would receive a time slot in the morning. However, I never received a time slot. When I called to inquire, I was told that the advanced team does not provide time slots but was assured they would come. They did not turn up. I called AO again and was informed that while the request had been made on Sunday, no one could explain why I was told they would definitely arrive on Monday when there was no indication they would. Eventually, I spoke with a manager who assured me that the installation would take place on Wednesday, and I would receive a time slot in the morning. Yet, on Tuesday morning, I received a call stating that they would not be coming on Wednesday because they are not able to drill the hole. This was despite everyone I spoke to initially telling me it was possible for the advanced team to cut the holes until Tuesday morning—four days after I first informed them it was needed, which is ridiculous. This experience has been absolutely unacceptable. I now need to hire a third party to fit my machine, and AO are not even willing to cover the cost as compensation for my abysmal experience. I wasted all day Sunday and Monday waiting for no reason and am now left without a functioning washer dryer. The customer service was appalling, with the exception of one person and the lack of communication and organisation is astonishing. I strongly advise against using AO, I'm sure the fitters themselves are great at what they do as the people who came seemed very knowledgeable but the customer service team are worthless.