The Delivery team flooded our kitchen installing a dishwasher, breaking the cold water feed for the washing machine. Little to no urgency to a major problem, no contingency or plan B to help a customer with a problem you had caused! Left with a product we were unable to use for 2 weeks, no apologies or any basic customer first principles shown! All resulting in us requesting a collection & refund, taking our cash to John Lewis. I had used AO online several time before with no issues, but never again! The after sale service is shockingly poor, inadequate and imensly tardy!!