Unprofessional crooks. Bought a Samsung washing machine that should have had a 5 year parts and labour warranty. They seem to have " accidentally " forgotten to tell me this. Not only that but they charged me up front for a 3 year extended guarantee??? Jeez the standard Samsung guarantee gives 3 years full cover but AO seem to have been more than economical with the truth. Just to top it all they charged me for installation and botched that up!!!! Washer was bouncing all over the place and drain was not fitted properly. I suffer from MS Snd am in a wheelchair yet I was left with a leaking drain and having to tell the installer what was wrong and how to repair it. AO.COM ? Should be OhOh....... Am going to cut my losses, offload it on Gumtree and buy a decent Hotpoint!! My mistake for being sucked in by flashy adds . Just remember the song is AO?.... OhNo !!!!