ordered a computer monitor from Ao.com, told it was not available, then called and cancelled with Ao.com on the phone, and called 4 times over 3 days periods to ensure this was canceled and so no delivery is needed. Everytime i was reassured that it was cancled But the monitor was still delivered anyway to our neiburgh by dpd. I feel this was caused by dis-engagment between ao.com and dpd (a seperate delivery firm), while unfortunately customers are caught in the middle to pick up the pieces (aside from so many times i have to call and also now we have to either take work time off OR sacrifice family weekend time to wait for collection, not to even mention the stress we have to go through for a should-be simple/straightforward task!) One of the unique selling point of ao.com was their fast/efficient delivery . Now this is no longer a credential, very disappointed!!!!! will NOT order again from them especially computing components.