I have used AO many times, and advocated to everyone I know when they were looking to purchase. Never again. My daughter ordered a washing machine 2 months ago. Today was the final straw; first the machine was out of stock and delivery cancelled, then it was no longer in stock, agreed a different machine... then delivery cancelled. Today after receiving a text to confirm delivery was today, she was then told it was cancelled. A young junior Dr who has now taken 3 days off work for last minute cancelled deliveries... shame on you and your £50 compensation, She has lost more in wages than the cost of the machine. Buyer beware, it can cost you more than the actual appliance in repeated cancelled deliveries.