We bought a Hoover vented tumble dryer from ao.com, the delivery being the only good experience about this transaction - pretty quick. Since purchase, the unit leaks all over the utlity room floor and steams up the walls, the front control panel has come off in my hand, and it nearly caught fire smoking out the room when it burnt two holes in a quilt that my now departed mother left me - angry? There are no words. We've had two engineers come, the first stayed 3 minutes as it was his last call of the day, and really couldn't be bothered to do anything, the second said everything was fine. AO refuse to take the unit back, so I have just ha to go to Currys two months after purchase and buy a condenser unit brand new to replace this faulty one. Customer service - APALLING!!!!! This purchase has cost me £200 on top of the original purchase price. If a smaller comany behaved like this they would be out of business very quickly!