AVOID AO.COM. I have never dealt with such a bad company. I ordered a washer/dryer to be delivered and installed. Had to take the day off of work. On ordering I made it very clear that the flat was on the first floor and is on a single lane road with yellow lines but a car park is on the opposite side of the road. (10 meters max) on the day the driver called looking for reasons not to deliver. 1st excuse was “can’t leave it in a car park due to other appliances in the van’ 2nd excuse was “we need to be able to see the van at all times” yet this was a busy Sainsbury’s car park with CCTV and 3rd excuse “it’s the delivery person’s discretion if we want to do the delivery” NEVER WOULD I ADVISE ANYONE TO USE A0.COM