Absolutley awful ! We orded a cooker from A o thinking it would be alright . The cooker was working fine and so was the hobbs but the grille was dead ! No power was coming from the grille and we rang Ao and spoke to a sarcastic woman called " Carol " who was extremely rude too my father she claims that there is a loose connection but how on earth can she know as she is on a switchboard not an electrician ! We had to PAY for an electrician He says carols explaination is a load of cobblers and the grille isnt working at all we are canceling the insurance on the appliance and we wont be ordering from Ao again go to currys or somewhere