We ordered a washing machine, and were given a delivery date. Got a text on the day first thing, it would be there before 8am. So far so good! When the van turned up, the drivers discovered that our washing machine wasn't in the back. A new delivery was arranged for two days later. On the morning of the new delivery date, no text. Online system says "due today!" We rang up: the automated system assured us our delivery would be here "between 7am and 7pm". I finally managed to get through to a call centre operative (it's disguised as a "speak to the driver" option), and sure enough there is no record of it in their delivery system. She said the reason it didn't go out is because they don't have any stock of that model. No email or text to say "sorry, we've got no stock!" Just lies about deliveries they have no intention of making. Of course, I've been promised a new delivery slot, and this time, miraculously, they definitely do have stock, I'm assured. Since the original crew took my old washing machine away, I am left with no option but to wait in again on the off-chance that they do actually turn up with the washer this time. In the interim we can't wash any clothes, and I am unable to take advantage of any "trade-in" offers if I take my business elsewhere. The irony is, I only chose AO.com because they promised the quickest delivery. If I'd stuck with my original choice, which looked longer on paper, we'd be up and running again. Needless to say I won't be making this mistake again, nor will anyone else I can influence.