What a complete joke - we book in delivery of a new fridge, and get a message saying it will be here between 3 and 7pm today. Then that is later changed to 4.30 to 9pm. By 9pm, nothing has arrived and we haven't been able to get through to the supposed driver all afternoon. The phone number just rings out. The tracking info online says that they are having trouble updating the info for our product. The customer service line is saying offices are closed, despite the website claiming the "award-winning" customer services centre is open 7 days a week until 10pm. So no fridge, nobody has tried to call us to let us know what has happened to the delivery, just radio silence. In any other situation, when somebody takes your money and then doesn't provide the goods, you would report them for theft. Who knows what has happened to our fridge?