Got a text in the morning advising me that my delivery would take place between 3.00pm and 7.00pm. Then an hour later when I checked the tracking system on their website it said it would be after 4.30pm. No problem. Then an hour later it stated it would be between 5.30pm and 8.30pm; again whilst not ideal I understood that traffic can be difficult on a Saturday afternoon. At 4.20pm the tracker said I was the next job and it should the driver was in Kingston and I'm in the next town along. However when I checked the tracker at 4.30pm it was giving the impression it had been delivered. Called customer service and when the driver eventually answered the phone I was told he was running late and he'd get to me at 7.30pm; not great on a Saturday evening. Then at 7.45pm the driver rang me to say that he wasn't coming after all as my washer dryer wasn't on his truck! When I expressed my unhappiness he told me it wasn't his problem, he couldn't care less and I should call AO.com on Sunday morning. Now that's what I call appalling customer service. Be warned. I believe he had no intention of coming to my house and he waited until customer service has closed to tell me. Otherwise why didn't he arrive at 7.30 fifteen minutes before he rang me or why didn't he tell customer service this when they rang him at 4.30 when he was allegedly on his way to me. I will never use AO.com again! P.s Currys delivered my dishwasher on the same day in the morning well inside the delivery slot they had given me.